LUQI Terms of Service

1. Acceptance of These Terms

By downloading, accessing, or using the Service, you agree to these Terms. These Terms apply to every visitor and user of the Service. If you are using the Service on behalf of another person, you represent that you are authorized to accept these Terms on their behalf.

Your privacy is important to us. Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you also acknowledge the Privacy Policy.

If you do not agree to these Terms or the Privacy Policy, you must not use the Service.

2. Eligibility and Age Requirement (18+)

The Service is intended only for adults 18 years of age or older. LUQI is not directed to, and may not be suitable for, minors. By creating an account or using the Service, you represent and warrant that you are at least 18 years old and that all information you provide is accurate.

During onboarding we ask for your date of birth, which we use both to compute your Feng Shui chart and to verify that you are an adult. Our onboarding age screen is designed to block anyone who is under 18 from creating an account, and we do not create a profile for, or send any data about, a person who is under 18 to our AI provider.

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete that information and terminate the associated account as soon as reasonably practicable, as further described in our Privacy Policy.

You agree to maintain one account, to provide true, current, and complete information, and to keep that information up to date. You may not impersonate any person, misstate your age, or attempt to circumvent the age screen (for example, by re-entering a different date of birth after being declined).

3. What LUQI Is and How the AI Works

LUQI is a mobile application that provides Feng Shui and Chinese-metaphysics guidance for personal reflection. After you enter your date of birth and gender, the app computes a Feng Shui profile for you — including your Chinese zodiac sign, Kua number, lucky and unlucky directions, and element — and presents daily, monthly, and yearly “energy” readings, an almanac you can browse, a “Scan” feature that analyzes a photo of your room or space, and an AI “master” that answers your questions.

AI disclosure. The guidance, answers, and scan analysis provided through the Service are generated by an artificial-intelligence system — specifically Google’s Gemini models, accessed through Google Vertex AI — grounded in Feng Shui calculations derived from the information you provide. You are interacting with an artificial intelligence system, not a human. LUQI is not a person, is not a licensed professional, and does not form an ongoing relationship with you.

Single-question consultation. The AI master works as a single-question consultation: each question you submit receives one self-contained, automated answer. LUQI is not an ongoing companion chatbot, does not maintain a continuing conversational relationship across interactions, and is not designed to meet your social or emotional needs.

AI-generated responses may be inaccurate, incomplete, or out of date. You should not rely on them as a substitute for the judgment of a qualified professional. Your use of the AI features is also subject to the disclaimers in Sections 4 and 11.

4. Important Disclaimers — Entertainment and Informational Use Only

The Feng Shui guidance provided through the Service is for personal reflection and for informational and entertainment purposes only. It is not, and must not be treated as, professional advice of any kind.

• Not professional advice. Nothing in the Service constitutes financial, investment, legal, medical, psychological, or other professional advice. LUQI does not provide investment advice and gives no recommendation to buy, sell, or hold any security or asset.
• No professional relationship. Using the Service does not create any advisor-client, fiduciary, doctor-patient, attorney-client, or similar relationship between you and LUQI.
• Your decisions are your own. You are solely responsible for any decisions or actions you take based on guidance from the Service. Before making important financial, legal, medical, or personal decisions, consult a qualified, licensed professional.

Feng Shui and Chinese metaphysics are traditional belief systems. The readings reflect those traditions and are offered for reflection; they are not statements of fact about the future and carry no guarantee of any outcome.

5. LUQI Is Not a Crisis or Mental-Health Service

LUQI is not a crisis service, a mental-health service, or an emergency service, and it cannot provide emergency help. Do not use the Service if you need urgent assistance.

If you are thinking about suicide or self-harm, or you are in emotional distress or crisis, please get help immediately. In the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline (available 24/7), or text HOME to 741741 to reach the Crisis Text Line. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. If you are outside the United States, contact your local emergency number or a local crisis service.

Automated crisis protocol. LUQI maintains a safety protocol designed to avoid generating content that encourages suicide, self-harm, or suicidal ideation. If a message you submit appears to signal suicidal ideation, self-harm, or crisis, the app is designed to show you crisis resources — including the 988 Suicide & Crisis Lifeline — instead of a normal reading, and to record on our servers that crisis resources were shown for safety-monitoring purposes. This server-side record is described in our Privacy Policy.

This protocol is a safety measure, not a clinical service. We do not monitor your messages in real time for your protection, we cannot guarantee that every at-risk message will be detected, and we do not provide counseling, intervention, or rescue. Always rely on emergency services and qualified professionals in a crisis.

6. Accounts and Security

To use the Service you must create an account. At launch, you sign in using Sign in with Apple or Google sign-in through Firebase Authentication. When you sign in, we receive a user identifier and may receive your name and email address from the provider, as described in our Privacy Policy.

You are responsible for safeguarding access to your account and for all activity that occurs under it. You agree to keep your sign-in credentials and devices secure, and to notify us promptly at support@superb.capital if you suspect any unauthorized use of your account. You may not share your account with others, maintain more than one account, or let anyone under 18 use your account.

7. Subscriptions and Billing

The Service requires a paid premium subscription; there is no free tier. New users may be offered a 7-day free trial, after which the subscription automatically renews into the plan you chose — either a monthly or an annual plan — at the price shown in the App Store at the time you subscribe. We do not set prices in these Terms; the current price and plan details are displayed in the app via the App Store before you confirm your purchase.

All subscriptions are sold and billed through Apple and your Apple ID. We do not process or receive your payment card details. Refunds, where available, are handled by Apple in accordance with Apple’s policies; we are generally not able to issue refunds directly.

Auto-renewing subscription disclosure

The following terms apply to your auto-renewing subscription:

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Your subscription automatically renews unless it is canceled at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, at the price for your selected plan shown in the App Store.
• You can manage your subscription and turn off auto-renewal by going to your Account Settings on the App Store after purchase.
• If a free trial is offered, any unused portion of the free-trial period will be forfeited when you purchase a subscription.

Because your subscription is an App Store purchase, it must be managed and canceled through your App Store Account Settings; the app cannot itself cancel your App Store subscription. Prices and plans may change prospectively; any change will be presented to you through the App Store before it takes effect, and your continued subscription after a price change constitutes acceptance of the new price (subject to any Apple consent flow).

8. Your Content and the License You Grant Us

“Your Content” means the information and materials you submit to the Service, including the questions and messages you send to the AI master, your daily check-ins and short journal notes, and the photos of your room or space you upload for the Scan feature.

You retain ownership of Your Content. We do not claim ownership of it.

To operate the Service, you grant LUQI a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, process, and use Your Content solely to provide, secure, maintain, and improve the Service and to generate responses for you. This includes transmitting the relevant chart facts, your question or check-in context, and/or your scan photo to our AI provider, Google Vertex AI (Gemini), so it can generate a response, and to our other service providers described in our Privacy Policy. Per Google Cloud’s Vertex AI terms, your data is not used to train Google’s foundation models. This license ends when Your Content is deleted from the Service, except for copies retained as required by law or in routine backups for a limited period.

Your responsibilities for uploads. You represent and warrant that you have all rights necessary to submit Your Content, including the photos you upload, and that doing so does not violate any law or any third party’s rights. Do not upload photos that contain other people without their permission, or that you do not have the right to share.

9. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not, and will not attempt to:

• use the Service in violation of any applicable law or regulation, or for any unlawful, fraudulent, or harmful purpose;
• upload, submit, or transmit content that is illegal, infringing, defamatory, harassing, hateful, sexually exploitative, or that violates another person’s privacy or intellectual-property rights;
• treat or present AI-generated output as professional financial, investment, legal, medical, or psychological advice, or rely on it to the exclusion of a qualified professional;
• copy, scrape, data-mine, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, prompts, or underlying calculations of the Service, except to the limited extent applicable law expressly permits;
• access the Service through automated means (bots, crawlers) without our permission, or interfere with, disrupt, overload, or circumvent any security or rate-limiting feature of the Service;
• attempt to defeat or manipulate the age screen or the crisis-safety protocol, or use the Service to generate content that promotes self-harm or harm to others;
• resell, sublicense, rent, or commercially exploit the Service or its content without our prior written consent; or
• use the Service to develop a competing product or to train another machine-learning model.

We may investigate and take appropriate action — including removing content, suspending or terminating accounts, and reporting to authorities — for any violation of this Section.

10. Intellectual Property and License to Use the App

The Service — including the app, its software, the AI models and prompts as we deploy them, the Feng Shui calculations and readings we generate, text, graphics, designs, logos, and the “LUQI” and “Superb Capital Labs” names and trademarks — is owned by Superb Capital Labs Inc. or its licensors and is protected by intellectual-property and other laws. Except for Your Content, all rights, title, and interest in and to the Service are and remain ours.

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the app on Apple-branded devices you own or control, for your own personal, non-commercial use. We reserve all rights not expressly granted to you. You receive no ownership interest in the Service, and these Terms do not grant you any right to use our trademarks without our prior written consent.

11. AI Output Disclaimer

The Service uses automated AI processing to generate your readings, answers, and scan analysis. AI-generated output may be inaccurate, incomplete, inconsistent, or otherwise unreliable, and is provided for informational and entertainment purposes only. The same or similar input may produce different output, and the output reflects traditional Feng Shui frameworks rather than verified facts.

Do not treat AI output as professional advice, and independently verify anything important before relying on it. We do not warrant that any output is accurate, suitable, or fit for any particular purpose, and you use it at your own risk. The disclaimers in Sections 4 and 5 apply fully to all AI output.

12. Termination and In-App Account Deletion

Deleting your account. You can delete your account at any time directly in the app, from your account settings. Deleting your account removes your account record and the personal data associated with it, as described in our Privacy Policy (subject to limited exceptions, such as information we must retain to comply with law). If you signed in with Apple, we will revoke the associated tokens as part of deletion. Deleting your account does not by itself cancel an active App Store subscription — you should also manage or cancel your subscription in your App Store Account Settings.

Suspension or termination by us. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, if we are required to do so by law, if your continued use poses a risk to other users or to us, or if we discontinue the Service.

Effect of termination. When your account is terminated or deleted, your right to use the Service ends and the license granted in Section 10 terminates. Sections that by their nature should survive — including Sections 4, 5, 8 (as to retained copies), 10, 11, 13, 14, 15, 16, 17, and 18 — survive termination. Termination does not entitle you to a refund except as provided by Apple’s policies or required by law.

13. Disclaimer of Warranties

The Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind. To the fullest extent permitted by law, we and our licensors and service providers disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, error-free, or available at any particular time, that defects will be corrected, or that the Service or any AI output will be accurate, reliable, or meet your expectations. Any readings, guidance, or analysis are provided for personal reflection and entertainment, and you assume all risk arising from your use of and reliance on them. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, in no event will Superb Capital Labs Inc. or its officers, directors, employees, agents, licensors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service or your reliance on any AI output or guidance, whether based on contract, tort, statute, or any other legal theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to us (or through Apple for the Service) in the 12 months before the event giving rise to the claim, or (b) US$100.

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in those cases, our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits any liability that cannot be limited under applicable law.

15. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Superb Capital Labs Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Content, including the photos you upload; (b) your use or misuse of the Service; (c) your violation of these Terms; or (d) your violation of any law or any third-party right. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

16. Dispute Resolution; Arbitration; Class-Action and Jury-Trial Waiver

Please read this Section carefully. It affects your legal rights, including your right to bring a lawsuit in court and to have disputes decided by a jury.

Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

Informal resolution first

Before starting an arbitration or small-claims case, you agree to first contact us at support@superb.capital and describe your dispute, so we can try to resolve it informally. You and we agree to negotiate in good faith for at least 30 days after notice before initiating a formal proceeding.

Binding individual arbitration

Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court. The arbitration will be conducted by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver

You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding. You and we also waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court.

Carve-outs

• Small claims. Either party may bring an individual claim in a small-claims court for disputes within that court’s jurisdiction, instead of arbitration.
• Injunctive / intellectual-property relief. Either party may bring an action in a court of competent jurisdiction seeking injunctive or other equitable relief to protect its intellectual-property rights or to stop unauthorized use of the Service.

30-day right to opt out of arbitration

You may opt out of the arbitration agreement and the class-action waiver in this Section by emailing support@superb.capital within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and including your name and the account email you used to register. If you opt out, the arbitration and class-waiver provisions will not apply to you, but the rest of these Terms (including the governing-law and venue provisions) will continue to apply.

Venue

For any dispute not subject to arbitration (and where permitted by law), you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, and you waive any objection to such venue.

17. Apple App Store Terms (EULA)

This Section applies when you download or use the LUQI app from the Apple App Store. These terms supplement, and where required take precedence over, the rest of these Terms with respect to your use of the app on Apple devices.

1. Acknowledgement. These Terms are an agreement between you and Superb Capital Labs Inc. only, and not with Apple Inc. (“Apple”). Superb Capital Labs Inc., not Apple, is solely responsible for the LUQI app and its content. These Terms do not provide usage rules for the app that conflict with the Apple Media Services Terms and Conditions in effect as of the date you accept these Terms.
2. Scope of license. The license granted to you for the app is a non-transferable license to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
3. Maintenance and support. Superb Capital Labs Inc. is solely responsible for providing any maintenance and support services for the app, as required by these Terms or applicable law. You and we acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app.
4. Warranty. Superb Capital Labs Inc. is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you; to the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the app.
5. Product claims. Superb Capital Labs Inc., not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and/or use of the app, including: (i) product-liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy, or similar legislation.
6. Intellectual property rights. In the event of any third-party claim that the app or your possession and use of it infringes that third party’s intellectual-property rights, Superb Capital Labs Inc., not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer name and address. Any questions, complaints, or claims with respect to the app should be directed to: Superb Capital Labs Inc., 1111 Dillingham Blvd, Honolulu, HI 96817, USA; email support@superb.capital.
9. Third-party terms. You must comply with applicable third-party terms of agreement when using the app.
10. Third-party beneficiary. You and Superb Capital Labs Inc. acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

18. Changes, Severability, and Other General Terms

Changes to these Terms. We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and provide notice through the app or by other reasonable means. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may delete your account.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Entire agreement. These Terms, together with the Privacy Policy and any subscription terms presented through the App Store, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.

Contact. If you have questions about these Terms or the Service, contact us at:

Superb Capital Labs Inc.
1111 Dillingham Blvd
Honolulu, HI 96817, USA
Email: support@superb.capital